Important Other Support Guidelines

Discussion in 'Other Support' started by Jeen, Nov 11, 2018.

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  1. Jeen

    Jeen XOXO Goober Girl Forum Support Helios Team

    Mar 4, 2018
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    Greetings, Helios!

    Before making a thread in this section, please check the closed threads to see if another user has experienced the same issues and had it resolved. You can view that section of the forums here.

    Here is a short description of how to properly make an Other Support thread. Following these guidelines is in your own best interest - incomplete threads that do not follow these guidelines take longer to complete, and often, if your thread is incomplete, the first response to your thread will be a member of the Helios Team linking you to this very thread.

    A good Other Support thread includes the following pieces of information as appropriate;

    Please remember that any sensitive account information should only be transmitted via forum PM to a member of the Helios Development or Directional Teams, as this information is extremely important for identifying you, the human reading this, as the owner of each of your accounts. IP Addresses, MAC Addresses, Hardware IDs, Email Addresses, Birthdays, Account Usernames and Account Passwords should never be posted in any public setting.

    Thank you for your cooperation - we're here to help!
    --Helios Game and Forum Support Teams
    yappy111, Thom and Penny like this.
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