Important Character Support Guidelines

Discussion in 'Character Support' started by Mike, May 31, 2018.

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  1. Mike

    Mike Father Helios Director Helios Team

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    Greetings, Helios!

    Here is a short description of how to properly make a Character Support thread. Following these guidelines is in your own best interest - incomplete threads that do not follow these guidelines take longer to complete, and often, if your thread is incomplete, the first response to your thread will be a member of the Helios Team linking you to this very thread.

    A good Character Support thread includes the following pieces of information as appropriate;
    • The Character IGN that was affected by the issue
    • The date that the character was affected by the issue
    • What actions were taken on the character prior to being affected by the issue
    • A description of the issues that occurred to the character
    • What you believe your character is entitled to have returned or fixed
    • Any screenshots, evidence or otherwise helpful information pertaining to the issue
    Please remember that any sensitive account information should only be transmitted via forum PM to a member of the Helios Development or Directional Teams, as this information is extremely important for identifying you, the human reading this, as the owner of each of your accounts. IP Addresses, MAC Addresses, Hardware IDs, Email Addresses, Birthdays, Account Usernames and Account Passwords should never be posted in any public setting.

    Thank you for your cooperation - we're here to help!
    --Helios Game and Forum Support Teams
     
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